Terms and Conditions Jitu99 – Platform Usage Guidelines for Malaysia Players

1 Acceptance of Terms

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member" or "User") and jitu99 ("Company", "we", or "Platform"). This document governs your access to and use of the website, mobile app, and all services provided by jitu99.

Continued use of the jitu99 platform following any amendments to these Terms will be considered your acceptance of those changes. It is your responsibility to review this document periodically to ensure you are aware of the latest version.

These Terms should be read together with our Privacy Policy and any specific game or bonus rules that may be displayed elsewhere on this platform.

2 Eligibility & Account Registration

To register and use the jitu99 platform, you must meet all of the following eligibility requirements:

• At least 18 years old on the registration date.
• An individual with the legal capacity to enter into a binding agreement.
• Not a citizen or resident of any jurisdiction that prohibits the use of online betting platforms.
• Never been banned or blocked from any betting platform due to fraud or prior terms violations.

During registration, you are required to provide accurate, complete, and up-to-date information. jitu99 reserves the right to request identity verification documents (KYC) at any time, particularly before processing a first-time withdrawal or when an activity requires further verification.

3 Account Management

Each individual is only permitted to hold one (1) active account at jitu99 at any one time. Holding multiple accounts is strictly prohibited and may result in:

• Closure of all associated accounts without notice.
• Cancellation of all wins and bonus balances in the account.
• Permanent ban from using the Jitu99 platform.

You are solely responsible for maintaining the security and confidentiality of your account login credentials, including your password and account details. Any activity that occurs through your account is your full responsibility, unless you have promptly reported loss of access to our support team.

Jitu99 will never ask for your password via email, WhatsApp, Telegram, or any other communication channel. If you receive any such request, please report it to our support team immediately as it may be a third-party fraud attempt.

4 Deposit & Withdrawal

Jitu99 supports a wide range of deposit and withdrawal methods commonly used in Malaysia, including FPX, Touch 'n Go eWallet, GrabPay, and all major local banks. All transactions are processed using 256-bit SSL encryption to ensure the security of your financial information.

Regarding deposits:

• The minimum deposit amount is as specified on your account's finance page and may vary depending on the selected payment method.
• Deposits are typically credited to your account within minutes once payment is confirmed by the payment provider.
• Jitu99 does not charge any processing fees for deposits; however, your payment provider or bank may impose their own charges.

Regarding withdrawals:

• First-time withdrawals require completed KYC verification before processing.
• Withdrawals are typically processed within 15–30 minutes for most payment methods on regular business days.
• VIP members enjoy priority withdrawal processing.
• Jitu99 reserves the right to request additional documents for verification purposes for any withdrawal deemed to require further review.
• Deposited funds must be wagered at least once before a withdrawal is permitted, to prevent misuse of the payment system.

5 Bonus & Promotions

Jitu99 offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, weekly cashback, and exclusive VIP rewards. All bonuses are subject to the specific terms and conditions stated alongside each offer.

General terms applicable to all jitu99 bonuses are as follows:

• Each bonus has a wagering (rollover) requirement that must be met before any withdrawal is permitted.
• Bonuses may only be claimed once per offer, unless stated otherwise.
• Jitu99 reserves the right to cancel bonuses without notice if there is evidence of abuse or attempts to exploit the bonus system.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash without meeting the wagering requirements.
• Using multiple accounts to claim the same bonus is strictly prohibited and will result in the cancellation of all related bonuses.

6 Game Rules

All games offered at jitu99 use a Random Number Generator (RNG) that has been certified and audited by independent third parties to ensure every game result is fair and cannot be manipulated. This applies to slots, table games, and all online casino games.

For live casino games, outcomes are determined by real dealers and physical equipment in the live studio, which are also subject to independent auditing. Any disputes regarding live game results will be referred to the video recording of the relevant session.

• Disputed wins must be reported within 72 hours of the incident.
• Jitu99 reserves the right to void any bets or wins arising from technical errors or display glitches.
• Any attempt to exploit software errors, technical glitches, or system vulnerabilities will result in the cancellation of wins and further action against the account.

7 Prohibited Conduct

Use of the jitu99 platform is subject to established standards of conduct. The following activities are strictly prohibited and may result in immediate action, including account closure:

• Using automated software, bots, scripts, or any third-party tools to access or use the platform.
• Hacking attempts, cyberattacks, or any activity that could compromise the security of the platform or other users.
• Money laundering or any suspicious financial activity conducted through the platform.
• Player collusion in games involving other players to gain an unfair advantage.
• Impersonating jitu99 staff or using a false identity in any communication.
• Spreading harmful, offensive, or threatening content through any communication channel on the platform.

8 Privacy & Data Protection

Jitu99 collects, processes, and stores your personal data in accordance with our Privacy Policy, which forms part of this Agreement. By accepting these Terms, you also agree to the terms set out in our Privacy Policy.

The personal data you provide during registration and use of the platform will be used for the following purposes:

• Verifying your identity and processing financial transactions.
• Providing customer service and technical support.
• Sending promotional information and platform updates (subject to your communication preferences).
• Fulfilling applicable legal and regulatory obligations.

You have the right to access, correct, or request deletion of your personal data by contacting our support team. For more information, please refer to Privacy Policy our complete details.

9 Limitation of Liability

Jitu99 provides this platform on an "as is" and "as available" basis. While we strive to ensure continuous and uninterrupted service, we do not guarantee that the platform will always operate without disruptions or technical errors.

Jitu99 is not liable for any losses arising from:

• Service disruptions due to scheduled or unplanned system maintenance.
• Internet connection failure or device issues on the user's end.
• Game outcomes determined during a notified technical disruption.
• Financial losses resulting from betting activities carried out at the user's own discretion.

Jitu99's maximum liability for any claim shall not exceed the total deposits made by the user in the 30 days prior to the incident giving rise to the claim.

10 Account Closure & Suspension

Jitu99 reserves the right to close, suspend, or restrict access to any user's account at any time for the following reasons:

• Violation of any terms stated in this document.
• Fraudulent activity, money laundering, or any suspected illegal activity.
• Failure to submit the requested KYC documents within the specified timeframe.
• Requests from relevant authorities.
• Compromised account security requiring further investigation.

Users may also request voluntary account closure at any time by contacting our support team. Any valid remaining balance will be returned once all necessary security checks are completed, unless the account is closed due to a terms violation involving fraud.

11 Amendments to These Terms

Jitu99 reserves the right to modify these Terms and Conditions at any time. Any significant changes will be communicated to members via their registered email or a notice displayed on the platform at least 7 days before taking effect, except in cases of emergency or legal requirements that necessitate immediate changes.

The latest version of these Terms and Conditions is always available on this page. The "Updated" date at the top of the document indicates when the last changes were made. Continued use of the jitu99 platform after the effective date of any amendment constitutes your acceptance of the revised terms.

12 Contact Us

If you have any questions, concerns, or need further clarification regarding these Terms and Conditions, our team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly on the jitu99 platform.
• Email: [email protected] (response within 24 hours on business days).
• Telegram & WhatsApp: Details are available on the platform's support page.

For issues related to responsible gaming or account limit requests, you may refer to our Responsible Gaming page for available information and support tools.